When is the best time for me to call in a book order?
The best time of day to call is in the afternoon, Tuesday through Thursday. Mondays and Fridays are our busiest days. Around the winter holidays, the phones are especially busy with people trying to get books before they go on vacation.
Is there any way to see what books are available on the Internet?
Braille Institute’s Library now provides access to its complete collection of books online. Peruse our Online Public Access Catalog!
The National Library Service (NLS) also has a Web site, which lists all titles that are available nationally.
All of the titles available through Braille Institute’s Library start with DB for digital books or BR for braille. If you find a title that you would like that is only available through another location, you can contact our Reference Librarian, who will be happy to order the title through inter-library loan. Users are responsible for returning inter-library loans in a timely manner.
You can contact our Reference Librarian at 1 (800) 808-2555.
Why haven’t I received any books in two weeks?
Our books are sent within two days of the order being placed, based on their availability. Once they leave our facility, we have no way of tracking their course. Transit time is typically 5 to 10 working days but can take longer during holidays. If you are not receiving your books regularly or in a timely fashion, please call your local post office.
How long can I keep a book?
We ask that you return digital and braille books after one month. If you need to take a little longer, we will not penalize you for that. If you have a book for over a year, you will receive a letter asking its status.
Do you need my address when I order materials?
When you call in your book order and speak with a Reader Advisor, please give them your last name, your first name, your phone number and the city you live in. Our computers are able to draw up your account on that information alone. If you call and get our voice mail, please leave your name, the city you live in, your telephone number and your requests.
What if my address changes?
Please call us if you have a change of address so we can update your Library account and send your books promptly. Braille Institute Library Services only services patrons in the Southern California area. If you are moving out of our service area, we can arrange to have your account forwarded to a cooperating NLS library that provides services at your new address. We will also provide you with the library’s address and telephone number. You may bring your digital book player with you.
Note: Please let us know at least one week in advance before you move.
For more information call us at 1 (800) 808-2555 or (323) 660-3880, Monday – Friday 8:30 a.m. – 5 p.m. (PST).
