What is the loan out period?
You may keep books on loan for one month. No fines are levied for late books, but you are urged to observe this loan period so that materials can be supplied to other users. Books obtained through interlibrary loans may be kept for 60 days and must be returned promptly.
How do I return my materials?
To return audio or braille books in the mail at no cost, simply reverse the mailing label on the mailing container and put it in a postal box. Do not include correspondence inside the containers.
How do I care for book machines and perform maintenance?
- Don’t expose your machine or books to extreme heat or cold.
- Be sure to listen to the recorded instructions supplied with your unit.
- Keep food and liquids away from your machine and books.
If your machine needs repair, please do not attempt to do it yourself or have it repaired. Simply contact the Machine-Lending Agency and we will send you a replacement.
Call us at: 1(800) 808-2555
Or e-mail us at: email@example.com
Who are reader advisors?
If you ever have trouble selecting books, our Reader Advisors will be more than willing to help you. They can suggest titles based on your interests or help you find titles by your favorite authors. Call us at: 1(800) 808-2555, or email firstname.lastname@example.org
When is the best time for me to call in a book order?
The best time of day to call is in the afternoon, Tuesday through Thursday. Mondays and Fridays are our busiest days. Around the winter holidays, the phones are especially busy with people trying to get books before they go on vacation.
Is there any way to see what books are available on the Internet?
Braille Institute’s Library now provides access to its complete collection of books online. Peruse our Online Public Access Catalog!
The National Library Service (NLS) also has a Web site, which lists all titles that are available nationally.
All of the titles available through Braille Institute’s Library start with DB for digital books or BR for braille. If you find a title that you would like that is only available through another location, you can contact our Reference Librarian, who will be happy to order the title through inter-library loan. Users are responsible for returning inter-library loans in a timely manner.
You can contact our Reference Librarian at 1(800) 808-2555.
Why haven’t I received any books in two weeks?
Our books are sent within two days of the order being placed, based on their availability. Once they leave our facility, we have no way of tracking their course. Transit time is typically 5 to 10 working days but can take longer during holidays. If you are not receiving your books regularly or in a timely fashion, please call your local post office.
How long can I keep a book?
We ask that you return digital and braille books after one month. If you need to take a little longer, we will not penalize you for that. If you have a book for over a year, you will receive a letter asking its status.
Do you need my address when I order materials?
When you call in your book order and speak with a Reader Advisor, please give them your last name, your first name, your phone number and the city you live in. Our computers are able to draw up your account on that information alone. If you call and get our voice mail, please leave your name, the city you live in, your telephone number and your requests.
What if my address changes?
Please call us if you have a change of address so we can update your Library account and send your books promptly. Braille Institute Library Services only services patrons in the Southern California area. If you are moving out of our service area, we can arrange to have your account forwarded to a cooperating NLS library that provides services at your new address. We will also provide you with the library’s address and telephone number. You may bring your digital book player with you.
Note: Please let us know at least one week in advance before you move.