Join Our Team

Staff member helping a student in a classroom.

Braille Institute is built on the time-tested foundation of excellent leadership, generous support from our donors, boundless service from our volunteers, and extraordinary daily service from our dedicated staff.

If you are interested in joining our team, we invite you to review the current employment opportunities and application instructions listed below for all of our Braille Institute centers.

How To Apply

Please e-mail your resume and cover letter to: resumes@brailleinstitute.org

Documents submitted via email as attachments must be in Microsoft Word format with the “.doc” file extension or as an Adobe PDF document. We cannot accept compressed or zipped files. Resumes that do not reference a specific job title in the cover letter or email subject line will not be considered.

Or mail hard copies to:

Human Resources
Braille Institute Of America
741 N. Vermont Avenue
Los Angeles, Ca 90029

For more information, call 1-800-BRAILLE (272-4553) Monday – Friday, 8:30 a.m. to 5 p.m. (PT).

Our Process

  • Braille Institute conducts “live” job interviews (in person or video) and requires multiple interviews; we do not conduct interviews by chat or text.
  • Braille Institute does not request sensitive/personal information such as W4 or financials during the job offer process.
  • Only the positions listed are legitimate employment opportunities.
  • If you have any questions on a potential job posting, please contact Braille Institute Human Resources:
    resumes@brailleinstitute.org or
    1-800-BRAILLE (272-4553) and ask for Human Resources

Click button below to see jobs for that location.

Updated as of July 18, 2024

LEAD CUSTOMER EXPERIENCE ASSOCIATE – Job#: 24-18 New

Duties Include: As the Lead Customer Experience Associate, you will spearhead our Customer Experience team, ensuring every interaction leaves a lasting positive impression. You’ll manage and build a team dedicated to high-quality customer service, tackling root cause issues, and continuously improving processes to eliminate barriers to customer delight.

Key Responsibilities:

  • Transform Customer Satisfaction: Lead the practical transformation of our customer satisfaction delivery, creating a culture of delight.
  • Mentorship and Leadership: Be a role model in customer satisfaction and mentor your team to achieve excellence.
  • Strategic Optimization: Develop and implement strategies to optimize customer solution processes across all channels, including email, web chat, SMS, live calls, and call return service.
  • Performance Tracking: Develop KPIs, provide management reports, and monitor team performance metrics to drive continuous improvement.
  • Cross-functional collaboration: Work with cross-functional teams to enhance customer experiences and responsiveness.
  • Comprehensive Knowledge: Maintain thorough knowledge of the organization’s services, trends, and changes to address customer inquiries effectively.
  • Handle Escalations: Manage escalated customer issues and complaints with professionalism and a focus on satisfaction.
  • Best Practices Implementation: Implement best practices for customer communication and engagement across all channels.

Minimum Requirements:

  • Educational Background: Bachelor’s degree in business administration or relevant customer solution experience.
  • Leadership Experience: Proven experience in a customer service leadership role with a track record of building and managing high-performing teams.
  • Interpersonal Skills: Strong interpersonal and communication skills to interact effectively with customers and team members.
  • Problem-Solving Abilities: Excellent problem-solving and decision-making skills with a focus on timely and effective solutions.
  • Dynamic Environment Adaptability: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency.
  • Multitasking Proficiency: Ability to multitask seamlessly across communication channels while utilizing software and tools.
  • Technical Proficiency: Proficiency in customer service software, such as Teams telephony system, ticketing platforms, and communication channels (email, chat, SMS).
  • AI Tools: Experience using Copilot or equivalent AI software to generate on-the-spot answers and information for customers.
  • Data Management: Skill in using client database software and performing accurate data entry.
  • Performance Analysis: Ability to analyze data and performance metrics to drive continuous improvement.

If you’re excited about leading a team dedicated to delivering exceptional customer experiences and making a positive impact, we invite you to apply for the Customer Experience Associate Lead position at Braille Institute. Join us in transforming customer satisfaction and creating memorable experiences every day!

A preferred internal candidate has been identified but we will consider other applicants.

CHIEF PROGRAMS OFFICER – Job#: 24-14
Reporting to the Chief Executive Officer, in this newly created position as a key member of the Executive Leadership Team, the Chief Programs Officer (CPO) will be a strategic thought partner responsible for directing all critical programs and services, leveraging expertise in digital content creation and delivery as well as exceptional in-person customer experience.

The charter for the CPO’s organization will include creating successful, relevant, compelling programs and services by leveraging internal talent and generating new strategic external partnerships with a collaborative approach.  The CPO will be the driving force behind innovative programming characterized by compelling in-person and digital, customer-centric experiences, responsive to and anticipating the emerging needs of the blind and visually impaired communities served.  The CPO will establish Braille Institute as a leader in program excellence, customer centricity, and alignment of every program and service to the organization’s mission and goals, while setting a new standard in operational/delivery excellence.

Key responsibilities will include but not be limited to:

  • Executive Leadership: Collaborate with executives and managers to develop strategic and long-range goals for programs and services for the organization including generating proposals to enter new markets and expand existing market presence. Evaluate departmental operations from a strategic level to ensure that programs and services meet quality, integrity, functionality, and other specifications and requirements.
  • Programs and Services Leadership: Serve as the primary leader for all activities related to Braille Institute’s programs and services. Lead, direct, and coach a team of up to 115 staff that includes clinical services, educational programs and special initiatives providing services at 7 locations in Southern California, and nationally via online service delivery with a budget of approximately $12 million.
  • Customer-Centric Strategy: Guide the strategic direction and drive these programs towards success while infusing a customer-centric mindset throughout all phases of program design, delivery, and the continuous improvement of programs, processes, and systems.
  • Strategic Program Planning and Collaborative Coordination: Serve as the main programmatic internal focal point, effectively collaborating and coordinating with cross-functional teams (including Finance; Development; Marketing; People and Culture; and Information Technology) to ensure program objectives are met.
  • Technical Oversight: Ensure technical excellence in program deliverables, staying abreast of advancements in digital design and delivery technology and relevant fields.
  • Budget Management: Oversee budgeting, financial planning, and resource allocation for each program, ensuring cost-effectiveness and financial integrity.
  • Stakeholder Communication: Maintain effective communication with all stakeholders, including current students, patrons, donors, internal team members, and external community partners.
  • Quality Assurance and Continuous Improvement: Implement quality control measures and standards to ensure continuous improvement processes are exercised across all programs. Monitor stakeholder climate, trends in technology and development, and competitor activity in areas of the organization’s current and anticipated programs and services.
  • Process and System Innovation: Apply extensive program and project management experience to implement new systems and processes to streamline delivery and management of programs.
  • Reporting and Analysis: Create a culture of ongoing evaluation to drive continuous improvement and inform programmatic areas to innovate. Develop appropriate success factors (Key Performance Indicators) for programs and services. Regularly assess and report on program effectiveness using data-driven analysis for informed decision-making.
  • Risk Management: Identify, assess, and mitigate risks associated with the programs.
  • Compliance and Standards: Ensure all program activities comply with legal, regulatory, and ethical standards.

TRAITS AND CHARACTERISTICS DESIRED

The CPO will be an inclusive leader who approaches work with a growth mindset and contagious enthusiasm.  The ideal candidate will be a strategic-thinking, results-driven, agile, change agent with the confidence and emotional intelligence to assume a leadership role.  An empathetic and engaging individual who listens well, the CPO will be responsive, forward-focused, and results-oriented.

Preferred candidates will also demonstrate:

  • Unquestionable personal integrity, fairness, and the credibility necessary to gain the trust and commitment of individuals at all levels of the organization.
  • Exceptional interpersonal and communication skills and persuasive abilities to effectively liaise with clients, internal teams, and external partners and donors.
  • Demonstrated success at cultivating strong relationships with internal and external stakeholders and collaborating at all levels within the organization to achieve results.
  • A track record of delivering programs with high customer impact.
  • Extensive understanding of program evaluation and continuous improvement.

Above all, the CPO must be passionate about the mission of Braille Institute to positively transform the lives of those with vision loss, inspired by the opportunities presented, and dedicated to achieving goals as a team.

CAREER TRACK LEADING TO THIS POSITION

Competitive candidates will bring a track record of excellence in senior leadership positions, ideally from nonprofit organizations recognized for their commitment to clients and providing exemplary and impactful programs.  Proven experience designing, delivering, and scaling innovative digital programming is strongly preferred.  Individuals with transferrable for-profit experience who demonstrate a passion for Braille Institute’s mission and a strong understanding of the nonprofit sector will also be considered.

In addition to demonstrable team leadership experience, the following experiences or competencies are desirable:

  • Demonstrated ability to contribute to strategic planning and innovation within teams and across the organization.
  • Demonstrated ability to lead and collaborate with cross-functional teams.
  • Experience working with functional, matrixed, and business unit organizations.
  • Experience working in a philanthropy-driven non-profit organization with a strong “culture of philanthropy”.
  • Experience working with people with disabilities.
  • Knowledge of employment programs for those from underserved communities.
  • Experience with and a strong commitment to applying an equity lens to the work and a track record of centering Diversity, Equity, Inclusion, and Access as organizational values.
  • Experience moving programming online and successfully scaling it, making agile pivots as necessary as market data emerges.
  • Experience streamlining and optimizing operational delivery of programs including evaluation measures.
  • Experience scaling volunteer resources (in-person and virtually) across the organization as an extended resource for customer/client reach.
  • Project management skills and a proven record of accomplishment in managing complex projects, including timeline coordination, budgeting, and resource allocation.
  • Advanced technical knowledge and practical experience communicating technology-related program content.
  • Experience in identifying, assessing, and mitigating program and services risks.
  • Familiarity with legal, regulatory, and ethical standards.

COMPENSATION & ADDITIONAL CONSIDERATIONS

The annual salary range for this position is $250,000 to $275,000 plus benefits.

This is a full-time exempt position with the expectation of regular work in-person (at minimum three days per week, including two from the Los Angeles Center where the Executive Leadership Team is currently based), plus regular travel (up to 30 percent) to Braille Institute’s locations and partner sites throughout Southern California for meetings and events, as well as occasional travel to locations outside of California for industry conferences or events.

TO APPLY

Candidates are invited to submit a resume and compelling letter of interest via Morris & Berger’s website.

Please direct inquires and nominations in confidence to:

Karin Stellar, Managing Partner, kstellar@morrisberger.com

Jessie Okelberry, Vice President, jokelberry@morrisberger.com

 Electronic submission is required.

LICENSED CLINICAL SOCIAL WORKER MANAGER – Job#: 24-7

ABOUT THE ROLE:

We are seeking a Licensed Clinical Social Worker Manager at our Los Angeles Center.

The Licensed Clinical Social Worker Manager (LCSW) will expand an existing team and provide oversight, leadership, and manage MSW(s) across seven sites in Southern California. The LCSW Manager collaborates with the Regional Director to build, develop, and improve the services provided, and coordinates with other departments for additional support and resources.

ESSENTIAL FUNCTIONS:

  • Delivers direct, day-to-day supervision and performance monitoring for a team of MSWs across multiple locations.
  • Provides leadership, overall wellness, oversight and evaluation of services, and staff development. Implement changes and continuous improvements as needed.
  • Communicates goals, objectives and plans to MSWs. Directs and motivates staff to achieve goals, maximize productivity and promote teamwork and collaboration across centers.
  • Responsible for developing and implementing a social worker strategy and program plan which may include scaling up in anticipation of growing more services beyond Southern California.
  • Execute Social Work program policies and procedures by creating measurement strategies and reporting systems.
  • Evaluate the effectiveness of the Social Work programs and services to ensure continued quality of services is provided to clients.
  • Periodically reviews documentation of team members to ensure quality of services.
  • Attend and participate in departmental meetings and training sessions. Support initiatives in multiple Braille Institute centers.
  • Refer clients to the appropriate staff for further program assistance and provide professional guidance to internal teams supporting client issues.
  • Use the CRM program. Efforts to Outcomes (ETO), for requested reports and evaluations.
  • Establish and maintain positive relationships with internal and external stakeholders and community partners.
  • Ability to multi-task, market, and implement a wide variety of programs for a diverse population. Preferred experience or knowledge with visually impaired individuals.
  • Knowledge with online education programs, or other technology-mediated instruction preferred.
  • Provide short-term intervention counseling with students if an outside referral option is not readily available.

REQUIRED COMPENTENCY:

  • Education: Master of Social Work (MSW) and Licensed Clinical Social Worker by the California Board of Behavioral Sciences required.
  • Experience: Appropriate certifications and/or licensures with at least 7-10 years’ experience.
  • Knowledge of evidence-based behavioral assessments and interventions relevant to disabled communities.
  • Ability to develop strong collaborative relationships, demonstrate excellent communication skills.
  • Ability to work effectively and respectfully in a diverse, multi-cultural environment.
  • Knowledge of strength-based and trauma-informed interventions and other evidenced-based practices.
  • Knowledge and understanding de-escalation strategies.
  • At least (5) years of progressively responsible experience in a community care managing role.
  • Advanced knowledge of current practices in counseling and assessment; advanced crisis intervention techniques.
  • Excellent communication, organization, leadership, training, and presentation skills. Exceptional interpersonal skills, professionalism, and ability to creatively solve problems.
  • Proficient in MS Office 365 (Word, Excel, Outlook, Teams), and ability to learn new or updated software. A working knowledge of standard office computer software is required.
  • Bilingual preferred.

Salary range $85,000-$105,000 annually.

BLIND & LOW VISION SOCIAL WORKER – Job#:  24-6
Duties Include: Collaborating with client and family/caregiver to develop and implement individualized goals focused on increasing student’s adjustment to vision loss, independence, and overall well-being. Create and maintain a thorough guide of community resources and connect Braille Institute clients with appropriate social service organizations in the community as well as serve as a liaison with organizations on behalf of clients. Maintain collaborative relationships with internal programs and community partners to encourage client success. Facilitate communication between clients and support structure and create opportunities for family support. Offer feedback about goals and help identify skills for client success; generate new ideas and find ways to overcome obstacles by referring to BIA internal programs. Attend and participate in departmental meetings and trainings. Opportunity to create and facilitate support groups, workshops, and staff training.
Minimum Requirements: Master’s degree in social work is required and a strong background in community-based organizations (CBO’s); Two (2) years of progressively responsible experience in a social services environment; Basic knowledge and skills in safety and risk assessments. Preferred experience or knowledge with visually impaired individuals; Knowledge with online education programs, or other technology-mediated instruction preferred. Ability to multi-task, market, and implement a wide variety of programs for a diverse population. Excellent communication and computer skills are essential; Excellent organization, training, and presentation skills; exceptional interpersonal skills, professionalism, and ability to creatively problem solve. Bi-lingual (English/Spanish) is preferred.
Pay Scale: $65,000.00 – $75,000.00 per year

ORIENTATION & MOBILITY SPECIALIST  – Job#: 22-36
Duties Include: Conducting an initial and ongoing assessment of orientation and mobility skills for visually impaired individuals; Identifying and discussing mobility/travel goals and objectives; Determining and communicating the extent of training needed to achieve goals; Developing and documenting lesson plans; Documenting students’ progress using company data software; Scheduling students for Orientation & Mobility classes; Teaching students in the classroom, in the field, in the home setting and remotely on-line; Also teaching balance/coordination to students as needed; Assuring that visually impaired individuals are able to travel safely, confidently and efficiently; Conducting seminars and presentations in the community; Attending and participating in special events as required; Working in a standard office environment, classroom, in the field including homes, public transportation community centers and other outdoor training areas; Operating standard office equipment.
Minimum Requirements: Master’s degree in Special Education with specialization in Orientation & Mobility; Strong knowledge of Orientation & Mobility training techniques and mobility devices for the visually impaired also required; At least one year of experience training visually impaired and/or disabled individuals is desirable; Good communication, training, time management, and organizational skills; The ability to work independently and effectively train the visually impaired to achieve their Orientation & Mobility goals is essential; Certification by the Academy of Vision Rehabilitation and Education Professionals (ACVREP); Required to travel extensively throughout surrounding areas of Laguna Hills; Bilingual (English/Spanish) preferred.
Pay Scale: $71,000.00 – $76,000.00 per year

ORIENTATION & MOBILITY SPECIALIST – Job#: 21-13
Duties Include: Conducting an initial and ongoing assessment of orientation and mobility skills for visually impaired individuals; Identifying and discussing mobility/travel goals and objectives; Determining and communicating the extent of training needed to achieve goals; Developing and documenting lesson plans; Documenting students’ progress using company data software; Scheduling students for Orientation & Mobility classes; Teaching students in the classroom, in the field, in the home setting and remotely on-line; Also teaching balance/coordination to students as needed; Assuring that visually impaired individuals are able to travel safely, confidently and efficiently; Conducting seminars and presentations in the community; Attending and participating in special events as required; Working in a standard office environment, classroom, in the field including homes, public transportation community centers, and other outdoor training areas; Operating standard office equipment.
Minimum Requirements: Master’s degree in Special Education with specialization in Orientation & Mobility; Strong knowledge of Orientation & Mobility training techniques and mobility devices for the visually impaired also required; At least one year of experience training visually impaired and/or disabled individuals is desirable; Good communication, training, time management, and organizational skills; The ability to work independently and effectively train the visually impaired to achieve their Orientation & Mobility goals is essential; Certification by the Academy of Vision Rehabilitation and Education Professionals (ACVREP); Required to travel extensively throughout surrounding areas of the Coachella Valley; Bilingual (English/Spanish) preferred.
Pay Scale: $71,000.00 – $76,000.00 per year

ORIENTATION & MOBILITY SPECIALIST – Job#: 23-41
Duties Include: Conducting an initial and ongoing assessment of orientation and mobility skills for visually impaired individuals; Identifying and discussing mobility/travel goals and objectives; Determining and communicating the extent of training needed to achieve goals; Developing and documenting lesson plans; Documenting students’ progress using company data software; Scheduling students for Orientation & Mobility classes; Teaching students in the classroom, in the field, in the home setting and remotely on-line; Also teaching balance/coordination to students as needed; Assuring that visually impaired individuals are able to travel safely, confidently and efficiently; Conducting seminars and presentations in the community; Attending and participating in special events as required; Working in a standard office environment, classroom, in the field including homes, public transportation community centers, and other outdoor training areas; Operating standard office equipment.
Minimum Requirements: Master’s degree in Special Education with specialization in Orientation & Mobility; Strong knowledge of Orientation & Mobility training techniques and mobility devices for the visually impaired also required; At least one year of experience training visually impaired and/or disabled individuals is desirable; Good communication, training, time management, and organizational skills; The ability to work independently and effectively train the visually impaired to achieve their Orientation & Mobility goals is essential; Certification by the Academy of Vision Rehabilitation and Education Professionals (ACVREP); Required to travel extensively throughout surrounding areas of Riverside; Bilingual (English/Spanish) preferred.
Pay Scale: $71,000.00 – $76,000.00 per year

ORIENTATION & MOBILITY SPECIALIST – Job#: 23-39
Duties Include: Conducting an initial and ongoing assessment of orientation and mobility skills for visually impaired individuals; Identifying and discussing mobility/travel goals and objectives; Determining and communicating the extent of training needed to achieve goals; Developing and documenting lesson plans; Documenting students’ progress using company data software; Scheduling students for Orientation & Mobility classes; Teaching students in the classroom, in the field, in the home setting and remotely on-line; Also teaching balance/coordination to students as needed; Assuring that visually impaired individual are able to travel safely, confidently and efficiently; Conducting seminars and presentations in the community; Attending and participating in special events as required; Working in a standard office environment, classroom, in the field including homes, public transportation community centers, and other outdoor training areas; Operating standard office equipment.
Minimum Requirements: Master’s degree in Special Education with specialization in Orientation & Mobility; Strong knowledge of Orientation & Mobility training techniques and mobility devices for the visually impaired also required; At least one year of experience training visually impaired and/or disabled individuals is desirable; Good communication, training, time management, and organizational skills; The ability to work independently and effectively train the visually impaired to achieve their Orientation & Mobility goals is essential; Certification by the Academy of Vision Rehabilitation and Education Professionals (ACVREP); Required to travel extensively throughout surrounding areas of Santa Barbara and Ventura; Bilingual (English/Spanish) preferred.
Pay Scale: $71,000.00 – $76,000.00 per year